Mooslover Return & Refund Policy
About Cancellation
To cancel your order, please visit: https://mooslover.com/community/aftersale-service
We only accept order cancellation before order is shipped. Your order will be held once you have filed a cancellation request.
We will process your request in 24 work hours . Any information will be updated via email. Please make sure you have provided the correct email address.
Payment will be refunded to your original payment method within 1-3 business days after your order is successfully cancelled. Please note that the processing time will depend on your bank. (Processing might be delayed during holidays.)
Product Exchanges
To file an exchange please visit: https://mooslover.com/community/aftersale-service
You will be guided through the steps online. Just make sure to have your order number (2SY-XXXXX) and the email you used to make your purchase handy.
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We offer free exchange for wrong/missing/damaged item.
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Customers have 30 days from the fulfillment date to file an exchange.
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Please kindly provide some video/images of the damaged part so that our team can better solve your problem.
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If your package is missing, please kindly provide the screenshot of communication with the express (or the proof of package missing from post office) for an efficient workflow on our side. We will file a case after receiving your request. And please allow us to take up to 7 days for this issue.
Returns Process
How to return my orders?
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Email us at service@mooslover.com with title "Return Request: #2SY-XXXXX(Your Order Number)".
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Please note that you can only submit ONE request for each order.
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Tell us the item(s) you would like to return and the reason for return.
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We'll be in touch with instructions for your return after we receive your information.
